FAQ
We offer international shipping to a wide range of countries. Please be aware that customs duties, taxes, and handling fees are not controlled by edmfox.com and are the sole responsibility of the customer. We encourage you to check with your local customs office for more information on these charges.
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, we cannot guarantee the cancellation.
If you receive a damaged or defective electronic item, please contact us immediately at support@edmfox.com. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain amount of days for the refund to post to your account.
Once your order has been shipped, you will receive a shipping confirmation email. This email will also contain your tracking number, which you can use to track the status of your shipment.
Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. These costs will be displayed at checkout for your review before finalizing your purchase.
Our standard shipping time for orders is typically 7-14 business days. Please note, these timelines are estimates and actual delivery times may vary depending on factors outside of our control such as customs processing, courier delays, and others.
If we catch a listing error while processing your order, we'll cancel your order. Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details. If we need to cancel your order, we'll send you an email with the reason for cancellation.